All returns must be made within 10 days of purchase in accordance with the policies listed below.
a. Full refunds are provided for unopened products returned to us via a return shipment no later than 10 days from the date of purchase. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 10 days from the date of purchase.
b. Original shipping charges are not refundable.
c. Please contact us immediately if your item was damaged in shipping or we shipped an incorrect item. We will resolve the problem to your satisfaction. You may be requested to return the damaged/incorrect item at our shipping cost.
d. Shipping charges for expedited delivery which is delayed beyond our control are not refundable.
e. Shipments that are refused at time of delivery or not deliverable and returned by the shipper to us will be handled as follows:
1. if delivery issue was our fault we will reship at our cost
2. if the delivery issue is the customers fault (because of incorrect address provided by them to us, etc) we will accept the return from the shipper and refund the price paid to the customer less a 15% restocking charge and less return shipping charges. Items will need to be re-ordered by the customer by placing a new order.
f. Books, CD's, DVD's, or Tapes are not refundable and should not be returned.
g. Our return address and contact information are as follows:
West Coast Holistics, Inc.
365 E Ave De Los Arboles # 205
Thousand Oaks, CA 91360
phone: (877) 492-0717 FAX: (805) 492-0717
email: info@WestCoastHolistics.com
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